Terms


Our Terms and Conditions

By Hiring you are accepting our Terms and Conditions

Damage

Any damage caused to one our hot tubs are charged at a fixed cost depending on damage, this may vary however the charges are as follows:

  • Minor repairable damage to pump or liner (inc tiny punctures) – £75
  • Excessive damage to either pump or liner – £300
  • Gazebo  - Damage to either structure or material – £100
  • Loss or damage to any other equipment external to the hot tub or pump – £20 – £100 

Hire Periods

The full hire period is the date shown on the hire contract/disclaimer.  Please ensure we have entry to collect our equipment at the end of the hire period. Failure to do so will result in extra charges.

Your responsibility when hiring the hot tub

You must assist us in the delivery and collection at your location. You must give us clear instructions, and take all reasonable steps to ensure the safety of our people. We accept no responsibility for any damage or injuries caused.

The hirer will supply the water for the equipment in the hire period.

You must make sure you have a suitable supply of electricity and it must be in close proximity to where the hot tub will be placed

We require a flat level base to sit the hot tub on, this can be slabs, concrete, blocks or any firm hard standing. If you do not have adequate standing for our hot tubs we advise you to notify us before hiring to assess whether or not we can hire to you.

The hirer will inspect the hot tub and note and sign for any damage on the equipment.

You the hirer become responsible for the hot tub when you receive it – please take extra care to stop any sharp objects from being around or in the hot tub and prevent people from jumping in or on the hot tub.

You will need a drain close by to empty the hot tub at the end of the hire period.

Cancellations

You can cancel your hot tub hire booking up to one week before delivery time and your payment will be refunded in full. If you cancel after that a charge of £50 will be deducted from your refunded amount.

Accidents / Injury

The hirer acknowledges that the use of the hot tub is at the hirers own risk

Herbies Hot Tub Hire will not be held liable for any accidents, injuries or death.

Herbies Hot Tub Hire will not be liable for accidents, injuries, or death caused by misuse of our tubs – this includes falling over on wet surfaces or falling in or out of the hot tub, use of drink, drugs etc.

Pregnant ladies must not use the hot tub or seek doctors advise first.

Anyone on medication must consult their doctor and if you have any health concerns, please consult your doctor before hot tub use.

Safety Instructions

You must make sure that everyone using the hot tub is properly instructed on how to use it safely and correctly and that they have all read the instructions we have supplied.

Only use plastic glasses in the hot tub.

Do not enter the hot tub with clothes on, suitable swimming attire only.

Do not enter the hot tub with shoes on or with any sharp object on your person.

Do not dive or jump into the hot tub.

Do not sit on the hot tub cover.

Do not smoke whilst in or around the hot tub.

Do not set up a BBQ or firepit etc any where near the hot tub

Do not stand on the hot tub housing.

You the hirer must ensure everyone using the hot tub is in a sound, healthy and fit state or have permission from their doctor where appropriate to use the hot tub safely.

You the hirer must make sure users are not under the influence of drugs or alcohol.

You must ensure that rules over too many people using the hot tub at once are put in place to prevent damage to the hot tub.

You must ensure the cover is on to retain the heat when not in use.

Always leave the hot tub plugged in and switched on when not in use in order for the

filtration / heating systems to work.  If it is accidentally switched off or a power failure occurs, the tub will need to be switched back on and reset as shown in the setup demonstration.

You must make sure everyone showers before using the hot tub.

Use of Chemicals

 Our hot tubs are thoroughly cleaned before each new hire period.

We will supply chemicals for your hire period and we will show you how to use them. 

To ensure the water in the hot tub is always clean and ready for use during your hire period you must ensure everyone SHOWERS before using the hot tub and all traces of dirt, make up, moisturizer, creams etc must be cleaned from your body before use.  

Do not add bubble bath, foam bath or washing up liquid of any description.

DO NOT use the hot tub if the water is not clean, sparkling and smelling fresh.

Anyone with fake tan of any description must not use the hot tub.

Damages to your property

Herbies Hot Tub Hire will not be held responsible for any damages to your property through hiring any of our tubs. This includes any water damage or weight damage to structures, fixtures, fittings, garden or grass areas as a result of the hot tub location.

It is the hirers full responsibility to make sure the area where the hot tub is going to be placed is suitable and will not cause any damage.

Limits of our liability

All the times and dates we quote for delivery or collecting the goods are approximate, we will not be liable for any delays caused by circumstances beyond our reasonable control.

If the hot tub breaks down or stops working we will determine the problem as soon as possible after you have reported it to us, and then try to repair or replace it as soon as possible.

Lost, stolen, damaged  hot tub

You the hirer are responsible for looking after the hot tub and returning it to us in the same condition and good working order as they were received by you the hirer.

If you do not willingly pay for any damaged replacement part, or stolen hot tub we will pursue a claim in the small claims court.

Cancellation Policy

Customers reserve the right to cancel without charge with a full refund being processed on any equipment booked as long as 7 days notice is provided:

For cancellation with less than 7 days notice we reserve the right to retain your £50 deposit paid at time of booking.

Refund Policy

Any requests for refunds to be made must be done so in writing via email to: herbieshottubs@gmail.com providing the following information:

Why a refund is being requested

How much refund is being requested

The original payment method and amount paid. 

We will then assess and aim to respond to you within 2-3 working days. Any agreed refunds will be paid into your bank account.

No refund will be given for misuse of property, improper use of guidelines or the absence of a complimentary item. Any lost days during hire by either fault of the equipment or due to delivery shall either be compensated by an extension of hire or by agreement of a partial refund.